THE Nurses and Services Department of the Ministry of Health yesterday organised a courtesy symposium for nurses at the Dewan Penghayatan, Civil Service Institute, Rimba, Gadong.
Present were some 200 nurses from the Brunei-Muara District. There to officiate the event was Faredah Hj Abdul Rahim the Acting CEO of Ripas Hospital who was the representative of Dr Hjh Norlila Dato Paduka Hj Abdul Jalil.
Pg Hj Zainal Pg Hj Md Daud the chairperson for the event stated in his opening speech that the symposium was conducted due to the complaints by the clients and patients of the Ripas hospital. The complaints were mainly focused on the lack of hospitality and skills of the nurses in conducting their duties.
"There should not be a need for such a symposium as nursing as a profession entails courtesy and politeness," said Pg Hj Zainal.
Courtesy and decency are the fundamentals in the nursing profession. It is one of the main work ethics and procedures.
It is hard to deny that there is a small number of nurses who lack courtesy.
Although the numbers are small it leaves a large impact for the whole nursing community as well as the whole medical community.
Every individual nurse no matter what is the rank, be it an intern nurse must realise the impact of courtesy and being ethical in doing about their work. Nurses must be courteous in giving services to the patients especially during interacting or communicating with the patients and the general public.
It is hoped that the symposium will give the nurses inspiration to do their work more diligently and to support the mission of the Ripas hospital.
Whatever the cause of disharmony between nurses and patients whether it is known or not, it is hoped that the symposium will help in curbing such issues said Faredah Hj Abdul Rahim the Acting CEO of Ripas Hospital who was the representative of Dr Hjh Norlila Dato Paduka Hj Abdul Jalil.
As Bruneians, lack of courtesy should not be an issue, as Bruneians are known to be gentle and polite. The practice of courtesy should already be taught in the early stages of life especially at home.
"Sometimes we are complacent when it comes to being courteous, that should be avoided entirely when on duty," said Faredah.
The event also featured a video clip depicting how to handle inconvenient situations with patients and the general public.The theme for the symposium was "Ke arah Meningkatkan Etika Perkhidmatan Kejururawatan" which could be translated loosely as "to increasing the work ethics of Nurses".
The event also featured a talk on Courtesy by Dato Seri Setia Ustaz Dr Hj Besar Hj Abu Bakar an Official from the Mosque Affairs.
His talk entitled "Sabar, Tabah dan Sopan Satun" (Patience, Perseverance and Courtesy) included the do's and dont's for nursing profession.
"In the 1970's there were no such complaints of being rude and having lack of courtesy of nurses but times have changed," said Dr Hj Besar. "Foreigners and the locals were treated with the same courtesy and respect, there was no bias."
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